Returns & Exchanges
At Jaanuu, we want you to feel confident and comfortable in your scrubs, which is why we offer a 30-day window for returns and exchanges on all unworn items with tags attached. Our streamlined process ensures that finding your perfect fit is as easy as wearing it.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack and Ship
Place your items in the original packaging if possible, attach the prepaid label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing